Privacy Policy

1. Introduction

Welcome to Plaanr ("we," "our," or "us"). Plaanr is a universal content calendar and social post generation application that helps users organize, generate, and optimize content across various social media platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

By using Plaanr, you consent to the data practices described in this policy. This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Email address, password (hashed), authentication tokens (e.g., Google OAuth tokens)
• Profile Information: Profile names, bios, brand voice descriptions, and platform preferences
• Content Data: Posts, drafts, scheduled content, topics, categories, tones, keywords, and media files
• Platform Integration Data: API tokens and credentials for social media platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, Pinterest) that you choose to connect
• Usage Information: How you interact with the Service, including features used, posts generated, and calendar activities

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times, pages viewed)
• Usage patterns and analytics data
• Performance and error logs

2.3 Third-Party Information

When you authenticate using third-party services (such as Google OAuth), we may receive information from those services in accordance with their privacy policies and your account settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our content calendar and post generation services
• AI Content Generation: To generate platform-optimized content using OpenAI's services. Your content topics, categories, and preferences are sent to OpenAI to generate personalized posts
• Platform Integration: To connect with social media platforms and manage your content across multiple profiles
• Authentication: To authenticate your identity and manage your account access
• Personalization: To customize your experience, including platform-specific optimizations and content recommendations
• Communication: To send you service-related notifications, updates, and support communications
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. AI Content Generation and Third-Party Services

OpenAI Integration: Plaanr uses OpenAI's API to generate content. When you request content generation, we send your input (topics, categories, tone, platform preferences) to OpenAI. OpenAI processes this information according to their privacy policy. We do not share your personal identifying information or stored posts with OpenAI beyond what is necessary for content generation.

Social Media Platform APIs: When you connect social media accounts, we store API tokens and credentials to enable future direct publishing features. These tokens are encrypted and stored securely. We only access your social media data as necessary to provide our Service and in accordance with each platform's terms of service.

Google OAuth: If you authenticate using Google, we receive basic profile information (name, email) as permitted by your Google account settings and Google's privacy policy.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit (TLS/SSL) and at rest
• Secure password hashing (passwords are never stored in plain text)
• Encrypted storage of API tokens and credentials
• Regular security audits and updates
• Access controls and authentication mechanisms
• Cloud-based infrastructure with redundancy and failover capabilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., OpenAI for content generation, cloud hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: When you explicitly authorize us to share your information

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account data is retained while your account is active
• After account deletion, we retain certain data for a limited period for legal and operational purposes
• Aggregated and anonymized data may be retained indefinitely for analytics purposes

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 GDPR Rights (European Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

8.2 CCPA Rights (California Users)

• Right to Know: Know what personal information is collected, used, shared, or sold
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@plaanr.com. We will respond to your request within 30 days (or as required by applicable law).

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your authentication session
• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized experiences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Plaanr is not intended for users under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you believe we have collected information from a child under the applicable age, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Additional Information for Specific Jurisdictions

California Residents: Under CCPA, you have the right to know what personal information we collect and how it's used. You can request this information by contacting us at privacy@plaanr.com.

European Residents: Our legal basis for processing your personal data includes: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, and (4) legitimate interests. You have the right to lodge a complaint with your local data protection authority.